Position Summary: The Customer Engagement Coordinator supports the customer experience through timely order processing, clear communication, and general support. Additionally, the position supports various internal departments to help ensure the positive flow of operations activities.  This position collaborates closely with internal teams including Engineering, Marketing, and Sales, balancing administrative tasks, customer service and basic digital engagement duties.

Principal Duties and Responsibilities:
 

• Accurately process and track customer orders from entry to delivery.
• Enter customer orders and ensure all related information is recorded and maintained accurately in the system.
• Assist with purchasing tasks, including coordinating with suppliers and tracking order status.
• Create and maintain pricing lists and ensure updates are communicated internally as needed.
• Maintain clear and proactive communication with customers regarding order status, changes, and resolutions.
• Build positive relationships with customers to encourage retention and satisfaction.
• Collaborate with internal teams to resolve order or product issues quickly and professionally.
• Monitor order workflows and ensure all data is entered correctly and on time.
• Respond to customer inquiries via phone, email, or other platforms.

• Develop and schedule engaging social media content (posts, pictures, graphics, videos) across platforms such as Company Website, Facebook, Instagram, Twitter, and TikTok.
• Monitor and respond to social media engagement, including comments, messages, and mentions.

Skills and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Minimum 2 years of experience in B2B customer service.
• 2+ years in customer service or marketing-related role preferred; internships or project experience in social media marketing a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills with keen attention to detail and accuracy.
• Proficiency in Microsoft Office (especially Excel and PowerPoint); Canva required; Adobe Creative Suite a plus.
• Experience with social media platforms and basic content creation.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented, professional demeanor with a self-starter attitude.