Client Service Director

Location: Willow Grove, PA
Date Posted: 10-27-2017
Position Title: Client Service Director
Full Time
Willow Grove, PA
To Apply: Submit resume to  or contact 215-716-3035 x 712
The Client Services Director’s primary responsibility is to handle and resolve incoming client status inquiries from law firms, lienholders or other third parties regarding the lien resolution process.  The Client Services Director would also be responsible for preparing various reports to communicate lien status to our clients.  This individual will liaise between the office in Willow Grove and Denver, CO.

Client Communication

  • Respond to all inquiries (whether via email, fax, phone or mail) within a 24-48 hour time frame
  • Keep all communication professional and consistent with policies
  • Proactively provide clients with any needed documentation, forms, clearances, etc.
  • Prepare reports for clients to demonstrate client and lien status
Interoffice Communication
  • Keep in communication with  General Counsel, project managers and case managers to ensure current status information is being documented properly in databases so that accurate and up to date information is being communicated to our clients
  • Serve as liaison between  field and disseminate any questions as needed
Position Requirements:
Formal Education & Certification
  • Bachelor’s Degree and/or Paralegal Certificate required
Knowledge & Experience
  • Prior customer service experience is required, within a law firm or legal service industry preferred
  • Ability to handle high volumes of status inquiries
  • Ability to work well under stressful situations
  • Superior Working knowledge of MS Office (Word, Excel, Outlook).  Experience with Salesforce a plus.
  • Ability to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.

Personal Attributes

  • Places primary importance on delivering flawless results
  • Keen attention to detail
  • Exceptional service orientation
  • Superior analytical, evaluative, and problem-solving abilities
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to motivate in a team-oriented, collaborative environment
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrate personal resilience


Work Conditions

  • 40 hour on site with occasional on-call availability and periodic overtime.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
  • Some Travel may be required
  • Some night and weekend work may be required to maintain excellent client service

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