Customer Service Representative

Location: Green Lane, PA
Date Posted: 01-08-2018
Position Title:   Customer Service Rep
Location:  Green Lane, PA
Full Time
To Apply: Submit resume to or contact 215-716-3035 x 712

The CSR will focus on tasks that may include report creation and analysis ; post-service follow-up calls; repair services, purchase order creation for new and existing customers; routine customer concerns and emergency calls; is responsible for day-to-day interaction with the Company’s customers and vendors; receives, acknowledges and places calls to both customers and vendors; provides accurate and timely information in response to customer/vendor questions; rectifies complaints using company records as the basis for decision-making; uses database system to create tickets which will contain a synopsis of interaction between the representative and involved parties; collaborates with other Company Departments; develops internal and external constructive and cooperative working relationships.

The Department is staffed 7:00 am to 6:00 pm Monday through Friday although emergency calls are accepted 24/7/365.

Must be available to work as part of the emergency call rotation at least one week per month, including weekends. (Employee will be provided with a cell phone, and a laptop computer for access to the Company’s computer system in order to manage off-site tasks.)


The successful candidate will

  • be an energetic, confident, self-starter with the ability and passion to provide world-class customer service in a fast-paced, ever-changing and challenging work environment;
  • possess an out-going personality with a positive upbeat attitude
  • be skilled in handling difficult situations with poise and grace
  • be alert and willing to assist our organization in the development of new business by searching for opportunities to upsell
  • constantly seek ways to grow and develop both personally and professionally

The successful candidate will possess:

  • An Associate’s Degree in Business or related field or
  • High School diploma with work experience equivalent to educational requirement--preferably in the Hospitality, Construction or Facilities Management arenas with some postsecondary education
  • Minimum three-year customer service experience; call center environment strongly desired
  • Demonstrated ability to:
    flourish in a fast paced, deadline driven work environment
    process customer requests in a timely, professional manner
    analyze customer problems and aggressively pursue solutions which benefit the customer
    think creatively and act independently within scope of assigned responsibilities
    converse, listen and take notes simultaneously
    Knowledge of Windows, Word, Excel, Outlook and Internet; able to create spreadsheets, emails and other departmentally required documents. Willingness and ability to learn the Company’s proprietary database program
Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
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