VP Operations

Location: Willow Grove, PA
Date Posted: 01-15-2018
Vice President Operations
Willow Grove, PA
To apply: careers@mccloskeypartners.com
Role Summary/Purpose:  The Company is seeking a Vice President of Operations with a strong claim and report deliverables  background who will report directly to the General Counsel and serve as an integral member of the senior management team.  The Vice President of Operations is a new position and will provide  the leadership, management and vision necessary to ensure that the Company has the proper operational controls, administrative and reporting procedures, technological systems, processes and people to continue effectively growing the organization.  The Vice President of Operations role, like the other senior management roles at the Company, is a player-coach role, particularly as the Company transitions from start-up to growth phase.  The right candidate must be passionate and willing to roll up his/her sleeves to understand every level of the Company’s operational processes in order to tactically manage them and strategically look to improve them over time.  The Company is at a pivotal growth stage and the Vice President of Operations is an essential element in this transition.  Two senior level project managers, along with two General Counsel,  will assist in the training of the new Vice President of Operations. 
Role and Responsibilities:
The candidate selected for this position will manage operational resources in the Willow Grove location including including 3-5 Lien Resolution Specialists and 3 Junior Project Managers;
  • Be the primary player-coach overseeing the Company’s Lien Resolution services line of business with accountability for accuracy and efficiency of the operation including, reports to our QSF team, clients and the courts. Interact directly with the Company’s law firm clients as a member of the Senior Management Team and head of the operation to provide leadership in connection with new matters that the sales team closes, professionally handle complaints/concerns as necessary, etc.
  • Collaborate and coordinate with the Company’s QSF operation (located in Denver, CO)  on intra-company matters including technical/business systems and process support/improvement and customer service issues.
  • Work closely with the Company’s sales/marketing group and General counsel to clearly understand the Company’s value proposition to clients, strategic relationships that affect both sales and operations, be familiar with sales opportunities in the Company’s pipeline, project demands as they are ripening and will affect operational resource allocation, etc. and be prepared to initiate changes in staffing to address those needs.
  • Coordinate with the Company’s shared services human resources function on employee-related matters.
  • Consistently use tactical knowledge of daily operations, the Company’s clients, internal resources, and the strengths and weakness of the Company to identify, recommend and help implement strategic improvements to personnel, business processes and systems, etc.
  • Demonstrate a (1) basic understanding of how personal injury claims and associated litigation (single event and mass tort) are typically handled (from the plaintiff perspective) with a focus on how that relates to health insurance liens/subrogation and disbursement of settlement funds.  This basic understanding may be acquired pre-interview through asking friends, business contacts, searching the internet, etc. and (2) advanced understanding of claims handling and associated disbursement/claims payment processes acquired through experience as a mid-level to senior-level operations manager in an insurance claims or other financial or litigation claims background.
  • Actively use either case or claim management platforms, a customized Salesforce.com platform, and/or Excel in connection with managing the Company’s daily operations.
Qualified candidates will possess:
  • Bachelor’s degree or equivalent combination of education and experience; post graduate degree preferred
  • 7 to 10 + years of operations experience in middle to upper management where management role includes responsibility in a business line that has intermediate to advanced claims concepts associated with its products/services.
  • Significant experience working with claim management databases, Salesforce.com, Excel and/or similar operating databases to manage business.
  • Ability to work on a number of varied activities meeting deadlines in a timely manner and sometimes under stress due to short turnaround times in which to make critical decisions.
  • Sound business acumen and judgment embedded within a self-starter personality and work ethic.
  • Superior oral, written, analytical, organizational, presentation and interpersonal communication skills.
  • A meticulous attention to detail.
  • Demonstrated management and leadership skills that easily establish trust, credibility and respect. 
  • Ability to train, motivate, mentor and support others.  Integrative team working style that fosters team spirit and open communication/collaboration amongst all team members.
  • Experience working collaboratively with others with whom s/he manages as well as to whom s/he reports.
  • Demonstrated ability of strong planning and execution skills.
  • Passion to work in a growth phase company environment including willingness and demonstrated ability to be both a “player” and “coach” (strong preference for actual experience working with start-up and/or growth phase businesses at some point)
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